At Royal Pet Qatar, we are committed to providing reliable and timely shipping services for all our customers. This Shipping Policy outlines the shipping methods, delivery timelines, fees, and other important information regarding the shipment of orders placed through our website (https://www.royalpetqa.com/) and our physical stores at Villaggio Mall and Place Vendome Mall.
1. Shipping Coverage
– We currently ship only within Qatar. – Orders placed from outside of Qatar will not be processed. – Shipping is available to all major cities and regions in Qatar.
2. Shipping Methods & Delivery Time
– Standard Delivery: Estimated delivery within 1-2 business days. – Express Delivery: Estimated delivery within 2 hours, subject to availability and location.
Important Notes: – Delivery timelines may vary depending on the customer’s location, weather conditions, or unforeseen circumstances. – Orders placed on weekends or public holidays will be processed on the next business day. – Remote or hard-to-reach areas may experience longer delivery times.
3. Shipping Fees
– Standard Delivery: 10 QAR – Express Delivery: 20 QAR
Free Shipping: – Orders above 100 QAR qualify for free standard shipping. – Free shipping does not apply to express delivery options.
4. Order Processing & Dispatch
– Orders are processed within 1 hour of confirmation. – Customers will receive a confirmation email/Whatsapp with tracking details once the order is dispatched. – If an item is out of stock after placing an order, our team will notify you and provide an alternative option or refund. – Customized or special-order items may require additional processing time.
5. Delivery Policies
– Customers must provide accurate shipping information at the time of order placement. – If the delivery attempt fails due to an incorrect address or the recipient’s unavailability, the customer may be charged for re-delivery. – Orders will only be handed over to the recipient or an authorized person upon verification. – Couriers are not authorized to open or assemble products at the time of delivery.
6. Tracking Orders
– Customers will receive a tracking number via email or Whatsapp once shipped. – You can track your order status through our website or by contacting our customer service team. – Tracking updates may take up to 1 hour to be reflected in the system.
7. Delays & Issues
– While we strive to meet our delivery timelines, unexpected delays may occur due to high demand, holidays, or weather conditions. – If your order has not arrived within the estimated timeframe, please contact our support team for assistance. – If an order is significantly delayed beyond the estimated timeframe, customers may be eligible for a shipping fee refund.
8. Damaged or Missing Items
– If you receive a damaged or incorrect item, please contact us within 24 hours of delivery. – Customers must provide photographic evidence for verification. – We will arrange for a replacement or refund at no additional cost. – If an item is missing from your order, report it within 24 hours of receiving your package.
9. Returns Due to Failed Delivery
– If an order is returned to us due to failed delivery attempts, customers will be contacted to arrange re-delivery. – Additional shipping charges may apply for re-delivery. – If the customer does not respond within 7 days, the order may be cancelled, and a refund (excluding shipping fees) will be processed.
10. International Shipping
– At this time, we do not offer international shipping. – Customers outside of Qatar may arrange third-party shipping services at their own expense.
11. Contact Information
For any shipping-related inquiries, please contact us:
By placing an order with Royal Pet Qatar, you acknowledge and accept the terms outlined in this Shipping Policy. We reserve the right to update or modify this policy at any time without prior notice.
