Welcome to Royal Pet Qatar! These Terms & Conditions govern your use of our website (https://www.royalpetqa.com/) and any purchases made through our online store or physical retail locations at Villaggio Mall and Place Vendome Mall. By accessing or using our website and services, you agree to abide by these terms. If you do not agree with any part of these Terms & Conditions, please do not use our services.
1. General Information
Royal Pet Qatar operates an e-commerce platform selling pet supplies within Qatar. In addition to our online store, we also have two retail locations: – Royal Pet – Villaggio Mall – Royal Pet – Place Vendome Mall
2. Eligibility
– By using our website, you confirm that you are at least 18 years of age or have permission from a parent or legal guardian. – You agree to provide accurate, complete, and current information when making a purchase or registering an account.
3. Ordering & Payment
– All prices on our website are listed in Qatari Riyals (QAR) and include VAT where applicable. – We accept various payment methods, including credit/debit cards, online payment gateways, and cash on delivery (COD) where applicable. – Orders are subject to product availability. If an item is out of stock after placing an order, we will notify you and provide alternatives or issue a refund. – Once an order is placed, it cannot be modified. However, you may contact customer service for assistance. – We reserve the right to refuse or cancel any order suspected of fraud or unauthorized transactions.
4. Shipping & Delivery
– We provide delivery services across Qatar. – Estimated delivery timeframes will be provided at checkout, though delays may occur due to unforeseen circumstances. – Shipping fees may apply based on order value and delivery location. – It is the customer’s responsibility to provide accurate delivery details. Royal Pet Qatar is not liable for delays or failed deliveries due to incorrect address information. – If the customer is unavailable at the time of delivery, a re-delivery fee may apply.
5. Return & Exchange Policy
– Feed and Feed Additives: Returns/exchanges are accepted within 3 days of purchase, accompanied by the original purchase receipt and in original, resealable packaging. – Accessories: Returns/exchanges are accepted within 7 days of purchase, accompanied by the original purchase receipt and in original, resalable packaging. – General Conditions: Damaged, used, or non-original packaging products are not eligible for return or exchange. – Sale items and discounted products are non-returnable and non-refundable. – Returns or exchanges for online purchases must be arranged through customer support, and customers may be responsible for return shipping costs. – Refunds will be issued only after the returned product passes quality inspection.
6. Refund Policy
– Approved returns will be processed within 7 business days after inspection. – Refunds will be issued through the original payment method. – For cash-on-delivery (COD) payments, refunds may be issued as a store credit or bank transfer. – Shipping fees are non-refundable. – Refunds for purchases made with gift cards or store credit will be refunded as store credit.
7. Warranty & Liability
– Royal Pet Qatar does not guarantee the performance of third-party products but will facilitate warranty claims where applicable. – We are not responsible for any allergic reactions or adverse effects from pet products. – Customers should consult veterinarians before purchasing specific pet food or health products. – Royal Pet Qatar is not liable for damages resulting from improper use of products. – We do not cover damages due to mishandling, misuse, or external factors beyond our control.
8. Privacy Policy
– We collect and store customer data only for order processing and customer service purposes. – We do not sell, rent, or distribute your personal information to third parties without your consent. – All transactions on our website are secured with encryption technology. – Users may request the deletion of their personal information by contacting customer support.
9. Website Usage & Restrictions
– Users may not attempt to hack, modify, or disrupt the functionality of our website. – Content on the website, including images and text, is the property of Royal Pet Qatar and may not be copied or distributed without permission. – Users may not engage in fraudulent activities or use our services for illegal purposes.
10. Governing Law & Dispute Resolution
– These Terms & Conditions are governed by the laws of Qatar. – Any disputes that arise shall first be attempted to be resolved amicably. If unresolved, they will be referred to the competent courts of Qatar. – Alternative dispute resolution methods may be considered where applicable.
11. Promotions & Discounts
– Promotional offers and discounts are subject to specific terms and conditions. – Discounts cannot be combined unless explicitly stated.
12. Contact Information
For any questions or concerns regarding these Terms & Conditions, please contact us:
By using our services, you acknowledge that you have read, understood, and agreed to these Terms & Conditions. We reserve the right to update or modify these terms without prior notice. Please review them periodically for updates.
